TERMS and CONDITIONS of SALE

Welcome to the clickandcarryuk.co.uk website, Terms and Conditions for Use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Payment

Unless otherwise agreed in writing, all payments will be by an approved and authorised Debit Card, Credit Card or Paypal. If the card used does not pass our security clearance we will be unable to accept or process the order and this is a condition of our contract with you.

We only accept payment for orders in Pounds (£) Sterling. If you choose to pay for an item using a payment card with a foreign currency denominated account, we will debit your account in Pounds (£) Sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

Pricing Policy

All prices are inclusive of VAT (where applicable) and are correct at the time of entering the information onto the system. Prices may change and offers may be withdrawn at any time.

Although we try to ensure prices displayed on our website are accurate, sometimes a price may be incorrectly stated. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you or you do not reconfirm your order within 7 days of our contacting you, we will treat your order in respect of the incorrectly priced item as cancelled.

Products

We will always endeavour to supply the product ordered unless it is for some reason not available. We will not substitute the product for another product without written permission from yourselves

Delivery

Every effort will be made to deliver on time but we cannot be held responsible for delays in shipments or late delivery. Please refer to out delivery for details of charges.

Returns and Cancellations

Returns will not be accepted unless approved in writing by us before we receive the goods.
Should you wish to return any item please contact us first.

Damaged Goods

Claims arising from damages, or partial loss in transit, must be made in writing within 2 days of delivery. No claim will be accepted after this time.

Cancelled Orders

Cancelled orders will incur a cancellation charge that will be commensurate with the cost incurred by both the manufacturer and us. By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

To cancel your purchase within the seven-working-day cooling-off period e-mail us on enquiries@clickandcarryuk.co.uk and print out a personalised return label for your item, giving the reason for the return as “I just don’t want it anymore”. Please package the relevant item securely and send it to us using the personalised return label within 30 days following the date that the item was delivered to you.

Please note that we can not accept returns delivered by hand.
For your protection, we recommend that you use a recorded delivery service if the value of the return is more than GBP 50.00 AND OBTAIN A CERTIFICATE OF POSTING FOR ALL OTHER RETURNS LESS THAN £50
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge. We can not refund any priority, express or courier component of the postage charge.